FAQs

I want an item with a pre order wait time but need it soon. Can you expedite this item?

Please email us at hello@winterrosieboutique.com.au and we will try our best. We have many items in stock so chances are we do have the item ready to ship. 

Where do you source your clothing from?

All our items are sourced from wholesalers and wherever possible we aim to provide handmade items.

What is the shipping rate?

We have a flat rate shipping fee of $13 using Australia Post.

Do you ship Internationally?

Yes we ship worldwide, for a flat rate of $20

I live local, do you offer 'pick up' for my items?

Of course, please contact us within 48 hours and arrange payment and pickup in order to secure your items. Use code PICKUP at checkout amd you won’t be charged postage. If you are not able to pick up, we will send you an invoice for the postage cost. .

How long until I receive my items?

We try to process items within 5 working days, and most orders will be received within 2 weeks or less. If you don’t receive your order within 4 weeks, please email us @ hello@winterrosieboutique.com.au

What do I do if my item is faulty or incorrect?

We aim to avoid this, however if this occurs, please contact us with your order number, details and photos within 5 days to ensure we can exchange the item. We do recommend inspecting the item immediately upon delivery to ensure there are no faults, as we cannot exchange or refund after the 5 day period has passed.

What size should I order for my child?

Please have a look at our sizing chart here, however as a general rule of thumb, our generic sizing operates like this:

Size 000 - Newborn to 3 months
Size 00 - 3 to 6 months
Size 0 - 6 to 12 months
Size 1 - 12 months
Size 2 - 24 months

However as each design is a different fit, we highly recommend reviewing our size measurements for each item. 

How should I care for my Winter Rosie Boutique items?

All pieces are different, therefore we recommend reviewing carefully the individual garment washing instructions and care labels for each piece. 

However, we recommend:

• Gentle, cold machine wash using mild detergent
• Some items may not be colourfast, if you are unsure, prewash with a tsp of salt beforehand
• Wash inside out
• Do not leave wet
• Do not tumble dry
• Do not bleach
• Line dry in the shade
• Whilst all care is taken in the manufacture of our fabrics and garments, colours will fade with time or left in direct sunlight for extended periods of time