$12 Flat rate shipping. FREE SHIPPING on orders over $120 Australia wide

Shipping Policy

Due to Covid 19, shipping timeframes may be longer then stated. We will be working hard to get you your orders on time during this pandemic. Tracking numbers are supplied once your item ships so you can monitor it's journey to you.

Flat rate shipping fee of $13 in Australia. 

Items are posted via Australia Post. We ship direct from our warehouse, local suppliers and our shop in Wollongong NSW.

Shipping time

 

Delivery takes approximately 7-14 days after dispatch for internationally supplied products. This takes into consideration any potential delays during transit or from customs, which are unfortunately out of our control.

All items are processed within 5 days. Items will take 7-14 days to arrive

If you require your parcel sooner, please contact us via email and we will do our best to fast track your purchase.

Winter Rosie reserves the right to hold orders that are made for reasons beyond our control and efforts will be made to contact you in regards to this issue. Winter Rosie reserves the right to leave your order at your door, if you do not agree to this please contact customer services within 4 hours of your purchase. Winter Rosie does not accept responsibility for any losses or damages occurred in the process.

The delivery times provided by Winter Rosie are estimates only. Winter Rosie will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Winter Rosie can not be held responsible for incorrectly entered delivery addresses. 

If a PO box address is given, Australia Post will deliver your items to you, however it make take longer to deliver.

If your item is returned to us due to it not being collected, we can reship at a cost of $10 per re-delivery.

Acceptance of the goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault. 

Problems with delivery

For any queries on delivery following your order please email us and supply us with your name, address, email, date of order and order number.

WHAT HAPPENS IF I AM MISSING ITEMS FROM MY ORDER?

We ship straight from our suppliers, This helps us get your products to you as efficiently and as quickly as possible. When ordering multiple items your order may arrive in seperate parcels due to coming from different suppliers.